Shipping Policy

Shipping Policy – Thrivora
At Thrivora, we are committed to delivering your orders efficiently and securely. This Shipping Policy outlines important details regarding order processing, shipping timelines, costs, tracking, and other relevant shipping-related information. By placing an order with us, you agree to the terms outlined below.

Minimum 3 days and maximum 7 days.
*Depending on Various factors

1. Order Processing & Dispatch

• Processing Time: All orders are processed within 1-3 business days (excluding weekends and public holidays).

• Order Confirmation: Once an order is placed, you will receive an order confirmation email with your order details.

• Order Verification: In some cases, we may contact you for additional verification before processing your order. If we are unable to verify your details, the order may be delayed or canceled.

• Dispatch Time: After processing, orders are handed over to the shipping carrier. Dispatch times may vary depending on product availability and peak seasons.

2. Shipping Methods & Estimated Delivery Time
We partner with reliable courier services to ensure safe and timely delivery. Estimated delivery times are as follows:

• Standard Shipping: Delivered within 3-7 business days (depending on location).

Note: Delivery times are estimates and may vary due to unforeseen circumstances such as weather conditions, natural disasters, strikes, or courier delays.
3. Shipping Charges

• Shipping charges are calculated based on the delivery location, weight, and size of the package. The exact shipping fee will be displayed at checkout.

• Free Shipping: We may offer free shipping promotions for specific orders or locations. Such offers will be clearly communicated on our website.

• Customers are responsible for any applicable customs duties, taxes, or import fees for international shipments.

4. Order Tracking & Notifications

• Once your order is dispatched, you will receive a shipping confirmation email with a tracking number and a link to track your package.

• You can also track your order directly from your Thrivora account under the "Order History" section.

• If you do not receive tracking details within the expected timeframe, please contact our support team.

5. Address Accuracy & Failed Deliveries

• It is the customer’s responsibility to provide accurate and complete shipping details at checkout.

• Thrivora is not responsible for lost shipments due to incorrect or incomplete addresses provided by the customer.

• If a package is returned to us due to an incorrect address, the customer may be required to pay additional shipping charges for re-delivery.

6. Delays & Delivery Issues

• We strive to ensure timely delivery but are not responsible for delays caused by:

  • Courier service disruptions (strikes, natural disasters, weather conditions).

  • Customs clearance delays for international shipments.

  • High order volumes during peak seasons.

• If your order is significantly delayed, please contact us, and we will assist in tracking the shipment.

7. Damaged, Lost, or Stolen Packages

• If your package is damaged upon arrival, please contact us within 48 hours with photos of the damaged product and packaging.

• If your package is marked as delivered but not received, check with neighbors or your local courier office. If still missing, contact us for assistance.

• Thrivora is not liable for stolen packages after successful delivery. Customers should ensure a secure delivery location.

8. Contact Us
For any shipping-related questions or concerns, please reach out to our customer support team.

This Shipping Policy is subject to change at Thrivora’s discretion. Any updates will be reflected on this page.