Refund Policy

At Thrivora, we strive to provide high-quality products and a seamless shopping experience. If you are not completely satisfied with your purchase, we offer a refund policy under specific conditions. Please read the terms below carefully before initiating a refund request.

1. Eligibility for Refunds

A refund may be granted under the following conditions:

Defective, damaged, or incorrect product: If you receive a product that is defective, damaged in transit, or different from what was ordered.
Order cancellation (before shipment): If you cancel your order before it is dispatched, you are eligible for a full refund.
Failed delivery: If your order is lost in transit or undeliverable due to our courier partner’s fault.
Delayed delivery: If the order is not delivered within the estimated timeframe due to our fault, you may request a refund.

Refunds will NOT be issued in the following cases:

If the product has been used, worn, washed, or altered in any way.
If the product is returned without original packaging, tags, and proof of purchase.
If the product was purchased during a clearance sale, promotional offer, or marked as "non-refundable."
If an incorrect address was provided by the customer, resulting in delivery failure.

2. Refund Request Process

To initiate a refund, follow these steps:

Contact Us: Email us at support@thrivora.in or call our customer support with your order number, product details, and the reason for the refund request.
Provide Proof: Attach clear images/videos of the product showing the defect, damage, or incorrect item received.
Approval & Return Instructions: Once we review your request, we will notify you of the approval or rejection. If approved, we will provide return shipping instructions.
Return the Product: The product must be returned within 7 days of receiving approval. Ensure it is packed securely to avoid further damage.
Refund Processing: Once the returned item is received and inspected, the refund will be processed within 5-10 business days to the original payment method.

3. Refund Method & Processing Time

Refunds will be issued to the original payment method (credit card, debit card, UPI, net banking, etc.).
Processing times may vary depending on the bank or payment provider. Typically:
- Credit/Debit Card Payments: 5-10 business days.
- UPI/Net Banking Payments: 3-7 business days.
- Wallet Payments: 2-5 business days.
If the refund is not credited within the estimated timeframe, please check with your bank before contacting us.

4. Order Cancellations & Refunds

Orders can be canceled before dispatch for a full refund.
Once shipped, orders cannot be canceled. However, you may request a return after receiving the product.

5. Late or Missing Refunds

If you haven’t received a refund within the expected time:

Check your bank account again.
Contact your bank or payment provider, as processing times vary.
If you still have issues, contact our support team at support@thrivora.in.

6. Non-Refundable Items & Exceptions

Gift cards, promotional items, or giveaway products are non-refundable.
Customized or personalized items cannot be returned or refunded unless defective.
Final sale items cannot be refunded or exchanged.

7. Return Shipping Costs

If the refund is due to a defective or incorrect product, Thrivora will cover the return shipping charges.
If the refund is requested for personal reasons (e.g., change of mind), the customer is responsible for return shipping costs.

8. Exchange Policy

We currently do not offer direct exchanges. If you wish to exchange an item, you must return the original product for a refund and place a new order.

9. Contact Us

For any refund-related inquiries, please reach out to our customer service

This Refund Policy is subject to change at Thrivora’s discretion. Updates will be posted on this page.